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Include these details

Describe what you tried, what you expected and what happened. Include:
  • The page or service you used and its exact error message.
  • Your public wallet or account address and network, when relevant.
  • A transaction hash, saved transfer reference or ACP job ID.
  • A screenshot for a display issue, with private information removed.
Never send a seed phrase, private key, password, login code or access token. Use email for account-specific information rather than posting it in a public group. For missing balances, start with Earlier accounts & recovery. For a pending transfer, follow Moving funds out before creating another transaction. For product feedback, tell us what you were trying to accomplish and where Otto fell short.