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If you encounter issues or have questions while using Otto AI, here’s how to get help:
  • Telegram: Join the official Otto AI Telegram group for community support and direct interaction with the team:
  • Email: For specific inquiries or support requests, you can email the team at:

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Recovering a stuck activation

When you grant an agent trade access in /app, the permission is installed on-chain. If that step is interrupted before it finishes, the half-installed session can block you from re-activating. Otto detects this and lets you clear it yourself — no support needed.
  • You’ll see a STUCK SESSION DETECTED panel on the wallet controls, telling you a previous activation didn’t complete and is blocking re-activation.
  • Use REMOVE STUCK SESSION. It is revoke-only: it deletes the session and clears the allowance — no funds move — and the on-chain state is verified before you sign. Once it clears, you can activate again normally.
The activation panel also shows the live status of each step and, if an action is blocked, why — so you can see what’s happening rather than guessing. If a session still won’t clear, or anything looks wrong with a balance, don’t keep retrying — reach out on Telegram or email above with your sign-in wallet and we’ll sort it out directly. Your funds stay safe throughout; see Moving Funds Out for how balances and withdrawals work.

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Providing Feedback & Reporting Issues

As Otto is in its Beta stage, your feedback is invaluable for improvement as we look forward to v1.0!
  • Feedback Channels: Use the Telegram group or Email address mentioned above to share your thoughts, suggestions, or feedback on features.
  • Reporting Bugs:
    • (Manual Reporting): Please report bugs via Telegram or Email, providing as much detail as possible:
      • What were you trying to do?
      • What steps did you take?
      • What did you expect to happen?
      • What actually happened? (Include error messages if any)
      • Screenshots or screen recordings are very helpful.