> ## Documentation Index
> Fetch the complete documentation index at: https://docs.useotto.xyz/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting Help & Providing Feedback

> How to find support and share your feedback about Otto AI.

If you encounter issues or have questions while using Otto AI, here's how to get help:

* **Telegram:** Join the official Otto AI Telegram group for community support and direct interaction with the team:
  * [Otto AI Telegram](https://t.me/useOttoAI)
* **Email:** For specific inquiries or support requests, you can email the team at:
  * [support@useotto.xyz](mailto:support@useotto.xyz)

## Recovering a stuck activation

When you grant an agent trade access in [`/app`](https://useotto.xyz/app), the permission is installed on-chain. If that step is interrupted before it finishes, the half-installed session can block you from re-activating. Otto detects this and lets you clear it yourself — no support needed.

* **You'll see a `STUCK SESSION DETECTED` panel** on the wallet controls, telling you a previous activation didn't complete and is blocking re-activation.
* **Use `REMOVE STUCK SESSION`.** It is **revoke-only**: it deletes the session and clears the allowance — **no funds move** — and the on-chain state is verified before you sign. Once it clears, you can activate again normally.

The activation panel also shows the **live status of each step** and, if an action is blocked, **why** — so you can see what's happening rather than guessing.

If a session still won't clear, or anything looks wrong with a balance, **don't keep retrying** — reach out on Telegram or email above with your sign-in wallet and we'll sort it out directly. Your funds stay safe throughout; see [Moving Funds Out](/account-and-settings/removing-funds) for how balances and withdrawals work.

## Providing Feedback & Reporting Issues

As Otto is in its Beta stage, your feedback is invaluable for improvement as we look forward to v1.0!

* **Feedback Channels:** Use the Telegram group or Email address mentioned above to share your thoughts, suggestions, or feedback on features.
* **Reporting Bugs:**
  * **(Manual Reporting):** Please report bugs via Telegram or Email, providing as much detail as possible:
    * What were you trying to do?
    * What steps did you take?
    * What did you expect to happen?
    * What actually happened? (Include error messages if any)
    * Screenshots or screen recordings are very helpful.